In the context of a project for the European Commission in Brussels, we need to reinforce the support team of the EC Service Management tool (helpdesk tool based on HP Service Manager 9.x).
Length : from 16/10/2017 to 15/01/2018
Languages : French/English
Experience: 3 years or more
SMT Support Main Services:
1 – Troubleshooting of SMT (Incident & Problem management)
2 – Configuration, Deployment, Administration, System Supervision of SMT (Request fulfilment)
3 – SMT Software updates & Releases deployment
4 – Continuous improvement.