Microsoft Dynamics 365 CRM Developer
2017-10-19
System Engineer Unix
2017-10-19

Support Agent Expert – HP Service 9.x

[Brussels]

In the context of a project for the European Commission in Brussels, we need to reinforce the support team of the EC Service Management tool (helpdesk tool based on HP Service Manager 9.x).

Length : from 16/10/2017 to 15/01/2018

Languages : French/English

Experience: 3 years or more

 

SMT Support Main Services:

 

1 – Troubleshooting of SMT (Incident & Problem management)

2 – Configuration, Deployment, Administration, System Supervision of SMT (Request fulfilment)

3 – SMT Software updates & Releases deployment

4 – Continuous improvement.

 

Skills:

  • Helpdesk software HP Service Manager 9.x
  • ITIL foundation certified
  • Basic knowledge of Linux and web servers. (for administration purpose)